Return and Refund Policy

Thank you for shopping with Witisco. We strive to ensure your satisfaction with every purchase. If you're not entirely happy with your order, we’re here to help.

30-Day Return Policy:

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To qualify, items must be:

Unused
In the same condition you received them
In the original packaging

How to Initiate a Return:

Your order number
The item(s) you wish to return
The reason for return

Our support team will provide return authorization and guide you through the process.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a Witisco error or a defective product.
We recommend using a trackable shipping service for your protection.

Refund Processing:

Once your return is received and inspected, we’ll notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Timing may vary depending on your payment provider.

Exchanges:

To exchange an item, complete the return process and place a new order for the replacement item.
We treat exchanges as separate transactions to ensure clarity and tracking.

Damaged or Defective Items:

If you receive a damaged or defective item, contact us immediately at contact@witisco.com.
We’ll provide next steps for a replacement or refund, no hassle.

Contact Information:

Questions? Need help? Reach us at contact@witisco.shop — we’re here to support you.

Policy Updates:

Witisco reserves the right to update or modify this Return and Refund Policy at any time. Changes take effect immediately upon posting to our website.

Thank you for choosing Witisco. We appreciate your trust and are committed to delivering quality service every time.

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